치과 의료서비스 질이 재이용의사에 미치는 영향
Factors of the Quality of Dental Care Service Upon Intention to Revisit
박영대, 장은진,
소속 상세정보
박영대 ( Park Young-Dae ) - 대구보건대학 치기공과
장은진 ( Jang Eun-jin ) - 대구보건대학 치기공과
KMID : 0362120110330040441
Abstract
Purpose: Identify the factors that influence following up control and reuse intention of patient who used dental health care institution after dental heath care service and in order to prepare the method which improve the quality of dental health service which dental heath care institution service afford. Methods: Data were collected through random sampling from June 20th to August 20th 2010 (for 60 days). Once we explained the purpose of our survey to people who experienced the dental service within one year, we distributed the questionnaires to someone who volunteered to respond and they answered all questions by themselves based on the actual experience of dental health care organizations. Even if the survey was conducted for 610 people, only 585 properly answered questionnaires were analyzed because responses which had many unanswered questions and had errors in responsive way were excluded. Results: Result of multiple regression analysis, the value of dental clinic service, the following up control after dental treatment, the technique and kindness of dentist, the environment of treatment, type of dental service and the kindness of dental staff is significant main cause to intention of reuse dental clinic. Conclusion: In order to increase the rate of patient reuse, enhance the value of service with following up control after health treatment and the high quality of dental health service.
키워드
quality of dental care service; follow-up service; reuse intention of dental clinic
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